Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@xazzor.com. if your return is accepted, we will provide you with the return address and instructions on how and where to send your package. 

Customers are responsible for return shipping costs. items sent back to us without first requesting a return will not be accepted.

Cancellations 

Orders may be cancelled within 15 minutes of placing the order, provided the order has not already been processed or fulfilled.

Damages and issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged or incorrect  so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene and safety reasons, razors, razor cartridges, blades and other personal-care items that have been opened, used or had their hygiene seal removed cannot be returned unless they are faulty, damaged or incorrect. This does not affect any rights you may have under applicable consumer law. Please contact us at support@xazzor.com if you have questions about your item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.  

If more than 15 business days have passed since we’ve approved your return, please contact us at support@xazzor.com.